FAQ

1. How do I choose the right size?

To find your perfect size, please refer to our size chart included on the product page. If you’re unsure, feel free to reach out to us for assistance!

2. What materials are used in your Chappals?

Our Peshawari Chappals are made from genuine leather, ensuring durability and comfort. We source high-quality materials to provide you with the best experience possible.

3. How can I care for my Peshawari Chappals?

To keep your chappals in great condition, avoid exposure to water and store them in a cool, dry place. Clean them with a damp cloth and apply a leather conditioner regularly.

4. Do you offer international shipping?

Yes! We offer shipping to various countries worldwide. Please check our shipping policy for more details on rates and delivery times.

5. What is your return policy?

We accept returns within 7 days of delivery as long as the product is in its original condition. Please refer to our Returns & Exchanges page for detailed instructions.

6. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our shipping partner’s website.

7. Do you offer custom designs or sizes?

Currently, we do not offer custom designs or sizes. However, we are constantly expanding our collection, so stay tuned for new styles!

8. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible. We can accommodate changes within 3 hours before the order is processed.

9. How can I contact customer support?

You can reach our customer support team via email at officialbanafi@gmail.com or Whatsapp us at 03124476034. We’re here to help you with any questions or concerns!